ServiceNow

About ServiceNow

S erviceNow is a cloud-based software platform for IT Service Management (ITSM) which helps to automate IT Business Management. It is designed based on ITIL guidelines to provide service-orientation for tasks, activities, and processes. It uses machine learning to leverage data and workflows to help businesses become faster and scalable. It offers the flexibility, power, and dependability to achieve the goals of the incident and problem management. Moreover, users are free to select their most comfortable support interface. It provides all the information to the technician to diagnose and repair issues while removing the dependency on spreadsheets and emails.

The IT sector today aims to achieve optimal efficiency. However, this is not an easy task as they face many roadblocks on the way. Legacy systems are still in use, which can slow them down considerably. ServiceNow came into existence in the ITSM sector, as well as how it’s grown to become a full-fledged enterprise cloud solution. ServiceNow is a ticketing tool that processes and catalogs customer service requests. You can raise requests that deal with incidents, changes, problems, and other services using tools like ServiceNow. ServiceNow has a raving customer base which returns to its platform each year.

Why to Use ServiceNow

It is simple. ServiceNow has been changing the way people work since 2004 and repeatedly lists as one of the fastest growing software companies of all time. As the enterprise cloud company, ServiceNow provides a service model that defines, structures and automates the flow of work, removing email and spreadsheets from the process to streamline the delivery of services. It replaces those manual transactions with a consumerized "light-speed" service experience designed for everyone in the enterprise.

ServiceNow is fast. Built to manage everything as a service, ServiceNow helps the modern enterprise operate faster and be more scalable than ever before. It does this by placing a service-oriented lens on the activities, tasks and processes that make up the day-to-day work life. The reason it is so efficient is that it gives you a solid platform, including architecture, straight out of the box. From there you can work on the rules and build the forms very quickly, and you don't even have to worry about what structures your databases are. Not only does it have about 75% of your work done for you as soon as you set it up, it also has a very open architecture so you can take it and plug it into different systems or processes that are otherwise not represented.

ServiceNow is powerfull. Not only is it flexible, but it is exceedingly powerful in every aspect of its design. ServiceNow enables enterprise service domains to define services, provide an intuitive service experience, deliver service, assure service availability and analyze critical service metrics. Here are just a few of the tools available to you in ServiceNow: